Digital transformation projects will continue to disrupt customer experience | 7wData

Customer experience expert, Aspect Software, provides predictions of changes to the contact centre and customer service landscape for the year ahead Digital transformation, or digitisation of business is the journey almost every organisation has been embarking on. With these platforms able to move beyond inflexible legacy systems – providing increased agility for busier periods – and bring all the elements of the customer experience together into a solution that can be accessed by anyone and ...

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